Time Planner:FAQ/en - Revision history

FuzzyBot: Updating to match new version of source page

2021-03-09T10:45:35Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2021-01-18T13:06:35Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2020-11-16T15:28:22Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2020-10-01T14:16:42Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2020-06-11T15:29:17Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2020-04-20T12:52:13Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2020-04-07T15:31:42Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2020-03-05T13:43:11Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2020-03-05T13:37:47Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2019-06-17T13:08:32Z

Updating to match new version of source page

@@ Line 5: / Line 5: @@
 == When there will be Google Calendar sync? ==
 The objects in Time Planner are much more complicated and have more parameters than the ones in Google Calendar. Therefore, unfortunately the full-featured synchronization is not possible. But you can import your data from Google Calendar (please see "Data" tab), so you can have all important things in one place.
 == Why does the app require the access to SD card, including photos? ==
@@ Line 22: / Line 26: @@
 == Reminders don't work properly. What can I do? ==
-* Most probably it is an issue with your performance optimization app (or standard factory settings) that cuts off anything "excessive", including system alarm service. This way you can save a few hours of battery charge for the price of glitches of different apps, including this one. To prevent this, please go to your system settings -> Notifications section -> Time Planner -> Allow. And another section Optimization -> Time Planner -> Do not optimize.<br>
+* First of all, please see Options tab -> the switch next to Reminders is on.
-* Usually it is the problem of some Chinese vendors, as they modify some standard Android services. It's next to impossible for for the developers, to cope with this "improvising". Please search for the possible ways to fix this problem for your device it in the internet.<br />
+* Then please check your system settings -> Notifications section -> Time Planner -> Allow. And another section Optimization -> Time Planner -> Do not optimize. Most probably it is an issue with your standard system settings (or performance optimization app) that cut off anything "excessive", including system alarm service. This way it saves some mintues of battery life for the price of glitches of the apps, including this one. <br>
 If you have Xiaomi Redmi Note 3, here's the solution for you: http://en.miui.com/thread-223704-1-1.html<br />
-* Also please make sure you have high priority of reminders set (Settings -> Reminders -> Priority of reminders -> High).
+* Also please make sure you have high priority of reminders within Time Planner (Options tab -> Reminders -> Priority of reminders -> High).
 = Pro version FAQ =
@@ Line 53: / Line 58: @@
 == How can I access my data on my different devices, is there sync option? ==
-We don't have servers that store any of your data, but it's possible to transfer your data using Google Drive backup file.
+We store any of your data, according to our [[Time_Planner:Privacy_Policy|Privacy Policy]], but it's possible for you to transfer your data using Google Drive backup file.
 Please log into the very same Google account on every of your devices. The data would not be transferred automatically, you need to create a backup file on Google Drive on device 1, and then to restore your data from this backup file on device 2.
 == How can I restore my Pro version after I've changed my mobile device? ==

@@ Line 22: / Line 22: @@
 == Reminders don't work properly. What can I do? ==
-* Most probably it is an issue with your performance optimization app (or standard factory settings) that cuts off anything "excessive", including system alarm service. This way you can save a few hours of battery charge for the price of glitches of different apps, including this one. To prevent this, please whitelist Time Planner, or disable the setting mentioned above.<br>
+* Most probably it is an issue with your performance optimization app (or standard factory settings) that cuts off anything "excessive", including system alarm service. This way you can save a few hours of battery charge for the price of glitches of different apps, including this one. To prevent this, please go to your system settings -> Notifications section -> Time Planner -> Allow. And another section Optimization -> Time Planner -> Do not optimize.<br>
 * Usually it is the problem of some Chinese vendors, as they modify some standard Android services. It's next to impossible for for the developers, to cope with this "improvising". Please search for the possible ways to fix this problem for your device it in the internet.<br />
 If you have Xiaomi Redmi Note 3, here's the solution for you: http://en.miui.com/thread-223704-1-1.html<br />
@@ Line 56: / Line 56: @@
 Please log into the very same Google account on every of your devices. The data would not be transferred automatically, you need to create a backup file on Google Drive on device 1, and then to restore your data from this backup file on device 2.
 == How can I restore my Pro version after I've changed my mobile device? ==
 * It's a good idea to create a backup file on your old device on SD card or on Google Drive (note what Google account you are using). You will see the file name in a toast, typically ''"time_planner_backup_yyyy-MM-dd__hh_mm.db"'', but you can rename it if necessary.
 * As you have the backup file on your new device (on SD card/internal memory/Google Drive), log in the very same e-mail account you've used while purchasing Pro version. As you are logged in, restart the app completely, swiping it out of "Recent Apps" list. You'll see Pro version activated, and then you can restore from a backup file to have all your data and settings back.

@@ Line 54: / Line 54: @@
 == How can I access my data on my different devices, is there sync option? ==
 We don't have servers that store any of your data, but it's possible to transfer your data using Google Drive backup file.
 Please log into the very same Google account on every of your devices. The data would not be transferred automatically, you need to create a backup file on Google Drive on device 1, and then to restore your data from this backup file on device 2.
 == I've donated to your app, and received a code. What should I do next? ==

@@ Line 22: / Line 22: @@
 == Reminders don't work properly. What can I do? ==
 * Usually it is the problem of some Chinese vendors, as they modify some standard Android services. It's next to impossible for for the developers, to cope with this "improvising". Please search for the possible ways to fix this problem for your device it in the internet.<br />
 If you have Xiaomi Redmi Note 3, here's the solution for you: http://en.miui.com/thread-223704-1-1.html<br />
 * Also please make sure you have high priority of reminders set (Settings -> Reminders -> Priority of reminders -> High).
@@ Line 35: / Line 35: @@
 In any case, I can always return your money back so you can try again.
 == It resets some of my settings by itself and switches back to free version sometimes. What is wrong? ==
 It happens mostly because of multiple Google accounts being active on one device. They are active in turns, and Pro version is linked only to one of them. That is why sometimes you see it switches back to free version by itself, and some settings are corrupted. Unfortunately, InApp Billing libraries [https://stackoverflow.com/questions/15263889/does-in-app-billing-support-multiple-accounts do not provide a solution for this].<br>
 Being logged in only one Google account used for the purchase, usually solves the problem. In case it is not possible, please [https://github.com/android/play-billing-samples/issues/2 try the following]<br>

@@ Line 24: / Line 24: @@
 * Usually it is the problem of some Chinese vendors, as they modify some standard Android services. It's next to impossible for for the developers, to cope with this "improvising". Please search for the possible ways to fix this problem for your device it in the internet.<br />
 If you have Xiaomi Redmi Note 3, here's the solution for you: http://en.miui.com/thread-223704-1-1.html<br />
-* Also it might be an issue with your performance optimization app (or standard factory settings) that cuts off anything "excessive", including system alarm service. This way you can save a few hours of battery charge for the price of glitches of different apps, including this one. To prevent this, please do whitelist Prana Breath, or disable the setting mentioned above.<br>
+* Also it might be an issue with your performance optimization app (or standard factory settings) that cuts off anything "excessive", including system alarm service. This way you can save a few hours of battery charge for the price of glitches of different apps, including this one. To prevent this, please do whitelist Time Planner, or disable the setting mentioned above.<br>
 * Also please make sure you have high priority of reminders set (Settings -> Reminders -> Priority of reminders -> High).
@@ Line 31: / Line 31: @@
 == I have payed for Pro version, but the app looks the same. What should I do? ==
 If you are not sure, if you have Pro version activated, go to Settings tab -> "Pro version" and see if you have "Gongrats! You have it!" line in the bottom. If you do, all Pro features are unlocked.<br />
 If you still have a dialog saying that you have Pro version blocked, restart the app, I mean restart it completely, swiping it out of the backstack. If it doesn't work, it's possible that your payment has not been processed. Google sometimes declines the transactions if for whatever reason it doesn't like the card. If that's the case, I suggest you to look through your purchase list, and see if this app has been purchased.<br />
 In any case, I can always return your money back so you can try again.
 == If I plan to use Time Planner on a few of my devices, should I buy Pro version for each one of them? ==

@@ Line 14: / Line 14: @@
 == "Start time should be before end time" error in the app ==
-For instance, when you try to set any activity from 10 PM to 7 AM, the app doesn't accept it, and shows the toast: "Start time should be before end time". Actually it's not a bug, but the restriction of the app for now, as it's very complicated to cross the midnight border without tons of errors for tracking system. I am actively searching for the solution, and eventually will find it, so it won't be an issue anymore.<br />
+For instance, when you try to set any activity from 10 PM to 07 AM, the app doesn't accept it, and shows the toast: "Start time should be before end time". Actually it's not a bug, but the restriction of the app for now, as it's very complicated to cross the midnight border without tons of errors for tracking system. I am actively searching for the solution, and eventually will find it, so it won't be an issue anymore.<br />
-Personally I do the following: I start "quick logging" my activity "Sleep" at 10 PM and stop it at 7 AM. This way the time is logged and saved to stats without any problems.
+Here is what you do: start "timer" for the activity "Sleep" at 10 PM and stop it at 7 AM. This way the time is logged and saved to stats without any problems. Also you can create two different sceduled activities: for 10 PM - 12 PM, and for 00 AM - 07 AM.
 == My reminders are 1 hour late/earlier than I've set them. What's wrong? ==

← Older revision		Revision as of 15:31, 7 April 2020
Line 47:		Line 47:

	== How can I cancel my subscription? ==		== How can I cancel my subscription? ==
−	~~I'm not responsible for your subscription~~, as you~~'re~~ interacting with Google Play ~~Market~~ Subscription rules. ~~So you're the only one who~~ can cancel it, in your Google Play account. [https://support.google.com/googleplay/answer/7018481 Here's the official instruction how to do that]. Uninstalling the app does not cancel the subscription.	+	While purchasing the Pro version of Time Planner, you are interacting with Google Play Subscription rules. You can cancel it in your Google Play Market account. [https://support.google.com/googleplay/answer/7018481 Here's the official instruction how to do that].<br>
		+	Uninstalling the app does not cancel the subscription.

@@ Line 4: / Line 4: @@
 == When there will be Google Calendar sync? ==
-As parameters of events in Time Planner and Google Calendar are quite different, it's next to impossible to implement full-featured sync. Instead, it is planned to add the option to import the events from Google Calendar, so you can have all important dates in one place. We are working on it!
+unfortunately, the objects in Prana Breath are much more complicated and have more parameters than ones in Google Calendar. So the full-featured synchronization is not possible. But you can import your data from Google Calendar (please see "Data" tab), so you can have all important things in one place.
 == Why does the app require the access to SD card, including photos? ==